Welcome back to Baseball’s Home!
The Hall of Fame reopened when the Mohawk Valley, which encompasses Cooperstown, entered Phase Four of New York State’s phased reopening plan on Friday, June 26.
PLANNING YOUR VISIT
What will the Hall of Fame’s hours of operation be?
For the time being, the Hall of Fame will be open from 9 a.m. – 5 p.m. upon reopening. You can purchase your tickets in advance by visiting baseballhall.org/tickets, or reach a member of the Admissions and Membership Sales team by calling (607) 547-0397 or via email at firstname.lastname@example.org.
Can I book a Special Experience – Museum Tour, Custom Tour or Artifact Spotlight – for my visit?
Please contact our Sales team for the latest information about booking a special experience. You can reach a member of the Sales team by calling (607) 547-0249 or via email at email@example.com.
Can I book a Group visit to the Hall of Fame?
Please contact our Sales team for the latest information about group packages. You can reach a member of the Sales team by calling (607) 547-0312 or via email at firstname.lastname@example.org.
Can I book a school field trip?
Please contact our Education team for the latest information about school field trip bookings. To speak with a member of our education team about future bookings, or to book a virtual field trip, please contact the Hall of Fame’s education department at email@example.com or call (607) 547-0362.
Can I bring a beverage into the Museum?
Water fountains within the Museum have been removed for the safety of our guests. Guests are permitted to bring sealed water bottles into the Museum. Other beverages, and food, are not allowed within the Museum.
Can I leave my coat or belongings in any location within the Museum during my visit?
The Museum’s coat check is not currently available. Please be prepared to carry your coat and belongings with you during your visit.
What are timed tickets?
Timed ticketing provides each visitor with a specific time and date to enter the Hall of Fame. This allows us to coordinate the admission process with a reduced Museum capacity, thereby limiting the number of people in the Museum and waiting in line at any one time.
With timed ticketing, is there a limit to the amount of time I can remain in the Museum?
No. Your timed ticket only dictates when you enter the Museum. You may leave and reenter any time that day prior to closing.
How can I reserve a timed admission ticket for my upcoming visit?
Timed admission tickets are available online on a first-come, first-served basis. They can be reserved up to 45 days in advance by members of the Hall of Fame’s Membership Program, or purchased up to 30 days in advance by the general public. Visitors are encouraged to reserve their tickets online at baseballhall.org in advance of their visit.
What if I did not purchase my tickets in advance?
We strongly encourage all visitors to purchase their tickets in advance so that you may enter the Museum when it best fits your schedule. If you did not purchase tickets in advance and all of the available tickets for the time period when you arrive have not been sold, you may purchase a ticket and enter immediately. If all of the tickets have been sold, you will be able to purchase a ticket for the next available time, and return to the Museum at the specified time to begin your tour.
How can I use tickets to the Hall of Fame that I’ve already purchased, or have received prior to the implementation of timed admission tickets?
All valid tickets will be honored as part of the next available timeslot when presented in-person to the ticket booth.
If my plans change after purchasing timed tickets, can I return or exchange them for a more convenient time?
Timed ticket purchases can be rescheduled for another available date and time slot, or refunded, as long as the request is made at least 24 hours in advance. To request a refund, or to reschedule your ticketed time, please call (607) 547-0397 between 9 a.m. and 5 p.m. from Monday-Friday.
MUSEUM EXHIBITS AND ACCESS
Will I be able to see all of the exhibits in the Museum?
All exhibit spaces are expected to remain functional. Each guest will receive a rubber-tipped stylus to use when interacting with buttons or touch-screen interactives within the Museum.
Are any areas of the Museum going to remain closed?
Until further notice, larger meeting spaces – such as the Grandstand Theater, Bullpen Theater, Learning Center – will remain closed. The Library Atrium, Bookstore and Sandlot Kids’ Clubhouse will also be closed.
Will I be able to watch the Hall of Fame’s welcome film, “Generations of the Game”?
Unfortunately, at the moment, our Grandstand Theater is closed and “Generations of the Game” will not be screened until further notice.
Will the Discovery Tour scavenger hunt be available for my kids?
Yes, we will continue to offer the Discovery Tour, which is designed to help kids through the entire Museum during their visit. The Discovery Tour sheet can be picked up upon entrance at the admission desk. Completed tours can be turned in with the staff member located at the entrance to the Museum Store for a prize.
Is the Hall of Fame’s Library open to the public?
At this time, the Giamatti Research Center is closed to walk-in visitors, but open to research appointments made at least one week in advance. To make a request to have a scan or copy of material sent to you or to make an appointment, you may reach the research center at either 607-547-0330 or firstname.lastname@example.org.
Is the Museum Store open?
The Museum Store is following the same business hours as the Hall of Fame. A ticket to the Museum is not necessary for entry. New York State requires that all customers wear a protective mask or face covering while in the store. Please see guidelines posted outside the Museum Store prior to entry.
Will there be any changes to the Plaque Gallery?
All plaques will remain available to view. Stanchions will be placed in the Plaque Gallery at the entrance to each of the plaque alcoves. Please note that plaques for Class of 2020 Hall of Fame members Derek Jeter, Marvin Miller, Ted Simmons and Larry Walker are now scheduled to be unveiled on July 25, 2021 as part of a combined Induction Ceremony with any new members elected as part of the Class of 2021.
Are any programming events currently planned to take place in the Museum?
At the moment, to ensure physical distancing, the Hall of Fame has paused all programs and tours within the Museum. However, the Museum’s Visitor Guide, as well as team-specific Starting Nine lineups, are available to guests upon entry at the admission desk or online at https://baseballhall.org/. The Hall of Fame continues to offer virtual programming elements online, with information about scheduled events available at https://baseballhall.org/events.
Do I have to wear a face mask?
Yes. Per New York State guidelines, we require all visitors and staff to wear a face mask. Free single-use masks will be available at the Museum entrance for visitors who do not have one. Children under the age of two, or with a medical reason stating otherwise, will be permitted to enter the Museum without a mask.
Will those in the Museum be practicing physical distancing?
Yes. We ask that all visitors practice physical distancing by maintaining a minimum distance of six feet from those outside your party.
Will I be interacting with staff members at a close distance?
Clear acrylic shields have been installed at the Museum admission desk and at check-out counters within the Museum Store.
Is hand sanitizer available at the Museum?
Yes. More than 25 hand sanitizing stations are available within the Museum, and hand washing stations are available in the washrooms.
Can I use the elevator to access different floors?
We ask that guests who are able to please take the stairs. The elevator is reserved for those who are unable to use the stairs and is designated for use by one visiting party at a time. Elevators, along with other high-traffic areas, will be regularly sanitized. Each guest will receive a rubber-tipped stylus that can be used when pressing buttons in the elevator.
Can I use cash?
We are accepting cash transactions at the admission booth and in the Museum Store but encourage the use of non-cash forms of payment.
Will the Hall of Fame provide a wheelchair to those in need?
We encourage guests to bring their own wheelchair. However, if they are unable to do so, wheelchairs will remain available to guests in need and will be sanitized prior to use. Please see a Visitor Services attendant upon arrival.
How long will these procedures remain in place?
The Hall of Fame’s safety procedures will be continuously re-evaluated given changes to our current circumstances, and will remain in place until further notice.
What's the best way for me to share comments about my Museum experience?
We encourage all visitors to participate in a brief survey about their Museum experience at https://baseballhall.org/survey. Included in the survey is an open-ended comment box allowing visitors to share any thoughts about their experience. We hope to hear from you after your visit!