Employment

If you are interested in a position please send your resume to:

Office of Human Resources
National Baseball Hall of Fame
P.O. Box 590
Cooperstown, NY 13326

Or you can send your resume via email.


Visitor Services Associate

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Job Summary

Seeking an outgoing, professional person with excellent communication skills with the ability to multi-task in a fun, fast-paced environment. Ability to assist and comply with the duties assigned by the managers, under the immediate supervision of the Visitor Services Supervisor you will assist in the smooth operation of the museum staff.

Primary Job Functions

Will assist in the day to day operations of the Museum including opening/closing functions, welcoming museum visitors with a high level of customer services. Will be responsible for daily rotation/break schedules and have the authority to oversee Attendant functions. The Visitor Services Team is responsible for ensuring a positive experience for the visitor at all times. Assist with the execution of museum programming and special events.

Security Guard (Part-time)

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Job Summary

Under regular supervision of the Security Manager, carries out a variety of responsibilities to protect visitors, staff and museum properties from harm. Job duties include the staffing of the museum 24 / 7 to include weekends and holidays. Must be available to work your shift as well as having the capabilities of working the other shifts if needed. Shifts are as noted 2400 to 0800, 0800 to 1600, 1600 to 2400 and relief shift; other shifts as may be necessary. Schedules are set in advance, but flexibility is a matter of importance in the event of last minute changes or when special events arise.

Primary Job Functions

• Maintain a safe and secure Museum environment.
• Monitor the museum security and fire pads and respond accordingly when alarm activation occurs.
• Be observant for fire (or indications of fire), unusual noises or odors, or malfunctions of mechanical, electrical and plumbing systems and equipment. Take immediate corrective action or cause immediate corrective action to be taken in these matters.
• Secure all unlocked doors and turn off lights not necessary for normal Museum functions/operations, control the access to all locked areas and conduct guard tour patrols as required by standing or special orders.
• In the absence of an Attendant Supervisor, perform the duties and assume the responsibilities of the R/C-4, and supervise those staff members assigned to work as Attendants.
• Assist visitors and other on-duty personnel when requested, if such request does not violate Museum rules and regulations; maintain order and quiet in public and restricted areas; maintain liaison with local police, and conduct investigations as required and prepare subject reports.
• Maintain a record of portable fire extinguishers within the Museum complex and conduct the required monthly inspections of such equipment.
• Assist in the presentation of in-service programs related to security, fire and safety when requested.
• Regulate and control parking, within the parking lots/areas as required.
• Receive and place in safe keeping, Lost and Found items.
• Maintain a log of all activities occurring during assigned shifts and maintain security and safety records as required.
• Attend all required and recommended training sessions as designated by State and local agencies or the Security Director.
• Perform additional duties as required.

Retail Sales Associate

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Primary Job Functions

Store Responsibilities

Ensuring museum shop service is outstanding. Maintain visual presentation on museum shop floor; welcome customers by greeting them; offer assistance; direct customers to racks and counters; suggest items.
Process payments by totaling purchases; processing checks (web sales only), cash, gift certificates and/or credit cards.

Call Center Responsibilities

Candidates for this position should have exceptionally strong written and verbal communication skills. They should be able to listen closely to their customers and record conversations in accurate detail. They should also be able to solve problems efficiently while maintaining a high standard of customer service. Previous customer-facing experience is very desirable for this role. Candidates will be trained to have the desired hard skills for this position, e.g. handling multi-line phones. As a rule, it’s good if they are comfortable with computers, have some basic knowledge of databases, and can type at least 30-45 words per minute. Exceptional call center representatives are good at working in teams. They respect and motivate their coworkers and can work together with them to achieve a common goal. They can work together to manage stress and turn to each other for day-to-day problem-solving.

Warehouse Associate

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Primary Job Functions

• Counting, tagging, warehousing and delivery of merchandise between stockroom, museum store and bookstore.
• Duties to include transporting of merchandise to museum store floor as needed.
• Pull and pack webstore orders.
• Receiving and preparation of merchandise for sale.
• Warehousing of merchandise stored in the stockroom.
• Retrieval of merchandise on demand from stockroom.
• Maintaining appearance of stockroom and all related work areas.
• Comply with all National Baseball Hall of Fame policy including standards of conduct.
• Be available to work flexible schedule, which may include evenings, weekends and holidays.
• All other duties as assigned.

Part-time and Seasonal Positions

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The National Baseball Hall of Fame and Museum is seeking energetic, sales minded individuals to work part-time or seasonal in our Museum and/or Book Store. The successful members of our team will possess enthusiasm for what they do, excellent customer service skills and a keen interest to promote our exciting product line, all while working in a fun atmosphere with flexible scheduling. Part-time positions would be year round with a maximum of 28 hours per week.


The National Baseball Hall of Fame and Museum is seeking individuals who are outgoing, self-motivated, and customer oriented for part-time positions with our Membership team. Responsibilities will include on-site sales of new memberships and all aspects of customer service for our existing members. Part-time positions would be year round with a maximum of 28 hours per week.